For Details go to https://www.vpsocean.com/index.php/blog/blogdetails/2
If any problem for restart or reinstall OS or reset password of VPS you open a ticket with ip of your VPS and described your action name and submit ticket. We will shortly complete your action of your VPS.
User: your login email
Password: Provided to you email
Then go to service details & available action show in Interface.