Refund Policy

It is our goal to make sure that everyone can test our service without any financial risk. Consistent with that goal we offer a money back guarantee on all of our hosting packages. If you change your mind about our service for whatever reason, we're happy to give a refund. Of course we'd always love it if you'd let us know if there's something we can do to keep your business!

How to Request a Refund

Step 1: Cancel Service

To cancel, log in to your control panel, select the service you'd like to cancel, and click "cancel service."

The next page will confirm that you want to cancel; after confirming the service is effectively canceled.


Step 2: Just ask!

ALL refund requests must be made by submitting a ticket. A ticket can be submitted via our control panel. Select the billing department and let them know in the ticket that you'd like a refund. To avoid any confusion or delay, please let our billing personnel know the service ID or invoice number related to your request.

If for whatever reason you can't log in or can't find the ticket link, emailing billing@vpsocean.com from the email address that we have on file is sufficient for initiating the refund policy. We'll walk you through the cancelation and refund process.

Please be advised that upon issuing a refund, we'll need to terminate the related service. As you might expect, file deletion is usually irreversible.

Reasons For Requesting A Refund

You don't need one! We'll issue a refund regardless of whether or not you have a technical reason or fortune cookie simply told you to ask for one. The only question we'll ask you is if there is anything we can do to keep your business. If you say no, we'll get that refund issued.


Because our refund policy is intended to enable customers to try our service, we limit customers to one refund per person or company.

Refund requests must be made within a reasonable number of days of payment, as follows:

  • 1. Dedicated server refunds must be made within 20 days of payment.
  • 2. Virtual Private Server (VPS) refunds must be made within 30 days of payment.